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Hours Of Operation(CST) |
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Mon-Thur |
8 am to 9 pm |
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Fri |
8 am to 8 pm |
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Sat |
9 am to 6 pm |
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Sun |
Closed |
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ABOUT SSL
CERTIFICATES |
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| General Terms & Conditions |
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Product Purchase, Usage, Returns, and Exchanges
Xtreme Lashes®, LLC (hereafter referred to as “Xtreme Lashes”) endeavors to ship
products and provide services of only the highest quality. Due to issues of
hygiene, Xtreme Lashes® cannot accept product returns after packaging has been
opened. Returns and exchanges of unopened, resalable products are accepted
within seven (7) days of the date Federal Express confirms product delivery.
Buyers will be credited with their purchase price, less shipping, and less a
20% restocking fee, provided that their refund is approved. Any and all opened
packages that are included as part of an eyelash extension kit will be subject
to deduction from the overall refund of the purchase price of an eyelash
extension kit. Please contact Xtreme Lashes® within seven (7) days of product
receipt to receive a return authorization number (RA#) and shipping
instruction. Should you, the Buyer, determine that products shipped to you are
defective, please advise Xtreme Lashes® of their condition within seven (7) days
of receipt at 281-907-0689. You will be given a return authorization number
(RA#) with shipping instructions. All products must be returned in original
packaging. Xtreme Lashes® reserves the right to either replace defective product
or provide a refund of the purchase price upon product return.
You, as the Buyer, acknowledge that (a) exposure of products (particularly
adhesives) sold by Xtreme Lashes® to temperature extremes may cause changes in
the products and that such changes may make the products unsuitable for use and
(b) use of products sold by Xtreme Lashes® must be used with great care by a
trained technician to prevent an accidental injury, especially when performing
work near an individual’s eye. It is the policy of Xtreme Lashes® to sell
products and services only for the use by certain licensed/certified persons in
the beauty, health, medical or dental industries. You, the Buyer, certify that
the products and services that you purchase from Xtreme Lashes® will only be
used by licensed/certified persons in these industries.
Xtreme Lashes® requires the purchase of its hands-on Level One (1-Day) Workshop
in order to qualify to purchase Xtreme Lashes® products. Xtreme Lashes® strongly
recommends that all potential Lash Stylists practice for several hours on fake
eyelash strips prior to attending their initial workshop and before applying
eyelash extensions to humans.
Xtreme Lashes® reserves the right to refuse sales and service to anyone for any
reason at any time. IN NO EVENT WILL XTREME LASHES® OR ITS DIRECTORS, OFFICERS,
OWNERS, EMPLOYEES, INDEPENDENT CONTRACTORS, SUPPLIERS AND LICENSORS (XTREME
LASHES®, ET AL) BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES, LIABILITIES, SUITS,
ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, EXPENSES,
INCLUDING COURT COSTS AND REASONABLE ATTORNEYS’ FEES INCIDENT THERETO;
INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE
DAMAGES ARISING OUT OF THE USE OR MISUSE OF PRODUCTS OR SERVICES SOLD BY XTREME
LASHES®. BUYER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS XTREME LASHES®, ET AL
FOR ALL SUCH CLAIMS AND ACTIONS IN EACH CASE NOTWITHSTANDING THE ACTUAL OR
ALLEGED NEGLIGENCE (WHETHER ACTIVE OR PASSIVE, SOLE OR CONCURRENT, SIMPLE OR
GROSS), STRICT OR STATUTORY, PROVIDED THAT THE XTREME LASHES® LIABILITY WILL BE
LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.
Xtreme Lashes®, in its sole discretion, reserves the right to prohibit Buyer’s
use, or any of Buyer’s affiliate’s use, of its brand and logo. This includes
all marketing materials, including posters, brochures, post cards, instruction
manuals, etc. Xtreme Lashes® will only take such steps for cause. Examples of
causes that may persuade Xtreme Lashes® to prohibit use of its brand and logo
include, but are not limited to: 1) substandard applications of eyelash
extensions by a careless technician and 2) use of competing eyelash extension
products that individuals believe to be Xtreme Lashes® products due to the
prominent display of Xtreme Lashes® marketing materials. Buyer also expressly
agrees that if he or she sells competing eyelash extension products, he or she
will not convey the impression to consumers, through the prominent display of
Xtreme Lashes® marketing materials or otherwise, that the eyelash extension
products of another company are Xtreme Lashes® products.
Shipping:
Xtreme Lashes® does not require a signature for delivery of orders. Once the
delivery of an order is confirmed by Federal Express, Xtreme Lashes® is no
longer liable for the order. Xtreme Lashes® requires that each time a purchase
is made via website or phone that the buyer must request or decline a signature
requirement on his or her order. Xtreme Lashes® strongly recommends that buyers
request that a signature be required upon delivery of all orders, especially if
there may be a possibility of theft or damage to orders left at the delivery
location.
Same Day Shipping Policy: All orders (with the exception of some orders
containing adhesives) placed with Xtreme Lashes® by 3 PM CST for air shipment
and 12 PM CST for ground Shipment, Monday through Friday, will ship out on the
same business day. Some Thursday and Friday orders (depending on method of
shipping selected) containing adhesive(s) may be held until the following
Monday in most cases to eliminate the probability of the adhesive(s) being held
in a non-temperature controlled Federal Express warehouse over the weekend.
Orders placed after 3 PM CST for air shipment and after 12 PM CST for ground
shipment may not ship until the following business day. Orders placed beyond
these deadlines on the day before a weekend or holiday(s) will not be shipped
until the next business day following the weekend and/or holiday(s). Orders
placed on weekends (Saturday or Sunday) and orders placed on Federal or State
Holidays (also including, but not limited to: Christmas Eve, New Year’s Eve,
and Good Friday) will be shipped on the next business day.
Privacy Policy:
Xtreme Lashes® respects your privacy and values your trust. Xtreme Lashes® will
not sell or give away any information about you or your company to any third
party. Xtreme Lashes® will use your information to deliver products and services
that you have requested or ordered. Occasionally, Xtreme Lashes® will use your
contact information to send you information about Xtreme Lashes®, including
information regarding special promotions and new products. Xtreme Lashes® will
promptly remove your name from our mailing list upon request.
Training and Certification Workshop Purchase:
You, as the Buyer of the workshop (Buyer), commit and agree to communicate
these Terms and Conditions to all persons for whom you are purchasing this
workshop (Trainees). Buyer and/or Trainee acknowledges, accepts, and agrees
that (a) use of products sold by Xtreme Lashes® LLC (Xtreme Lashes®) must be used
with great care to prevent an accidental injury, especially when performing
work near an individual’s eye and (b) there is danger associated with the
application of eyelash extensions that may include injury to a individual’s
eye, and (c) Trainee will practice great care during the workshop and follow
all prescribed safety guidelines. All Trainees will be required to personally
sign an agreement to the workshop Terms and Conditions prior to attending any
workshop. Trainee will usually sign this agreement on the morning of his or her
workshop.
You, as the Buyer and/or Trainee, acknowledge that all workshops involve a
“hands-on” training experience. Trainees are required to arrive to their
scheduled workshops thirty (30) minutes prior to the time the workshop begins
for registration purposes. Tardy Trainees may be required, at the classroom
instructor(s) sole discretion, to repeat their selected workshop. Trainees will
be expected to apply eyelash extensions onto other classmates during the
workshop. Trainees will also be expected, if applicable, to have eyelash
extensions applied. These procedures will be done under careful supervision by
the classroom instructor(s). Trainees will not receive a full set of eyelash
extensions during any workshop. Trainees must acknowledge and accept the risk
associated with having a student apply eyelash extensions to them–should
Trainees voluntarily agree to have a student(s) apply eyelash extensions to
them. Trainees must agree not to hold any of the fellow students in their
workshop liable for any injuries that Trainees may sustain as a result of other
students applying eyelash extensions to them – should the Trainee voluntarily
agree to have a student(s) apply eyelash extensions to them. Trainees who are
unable to have eyelash extensions applied during their scheduled workshops will
be required to provide a model to receive an application of eyelash extensions.
It is the policy of Xtreme Lashes® to sell products and services only for the
use by certain licensed/certified persons in the beauty, health, medical or
dental industries. Therefore you, the Buyer, commit to purchase this workshop
for, and send only, persons who are licensed/certified in these industries to
the workshop. Workshop attendees must fax or mail their professional
credentials to the Xtreme Lashes® corporate office at 832-217-2923 before the
date of their purchased workshop to finalize registration. Before each workshop
begins, all Trainees will also be required to provide classroom instructor(s) a
photocopy of their professional license or certificate, and/or required
credentials. In addition, Trainees must show classroom instructors a copy of
their receipt of purchase and a valid photo ID. If a Trainee cannot provide
this documentation, he or she will not be allowed to attend the workshop. No
non-registered persons will be allowed to observe or participate in the
workshop.
Trainees agree to NOT use any recording devices, audio, still photo, or video,
during any workshop. Cell phones must be turned off during the workshop.
Certification:
Trainees will neither be certified nor offered the opportunity for onsite
certification at the conclusion of the Level One (Day-1) Workshop (hereafter
referred to as the “Level One Workshop”). Trainees who ONLY attend that Level
One Workshop (Public, Private, or In-Salon) must first successfully pass the
workshop, and then practice the procedure by completing at least ten successful
applications after the workshop. Trainees must take “before and after”
photographs of five clients and send the photographs, along with a completed
Certification Submission form, to Xtreme Lashes®. The company will then evaluate
the expertise level of the work shown in the photographs and make a
determination as to whether the Trainee’s skill warrants the Trainee’s
certification. There are no guarantees that the Trainee will be certified. If
the Trainee’s skill level is not sufficient to warrant certification according
to guidelines determined by Xtreme Lashes®, then Xtreme Lashes® reserves to right
to withhold certification. The Trainee may be given the option of attending an
additional workshop to improve his or her skills, which may or may not lead to
certification, depending on the resulting skill level of the Trainee.
Xtreme Lashes® highly recommends that brand new and existing clients attend our
exclusive Xtended Education: Roadmap to Success” (Day-2) Workshop
(hereafter referred to as “Xtended Education Workshop”) due to the educational
benefits available. Trainees who attend the Xtended Education Workshop will be
offered guidance through a full eyelash extension application, including the
opportunity to be evaluated for onsite certification, and will be privy to
marketing, advertising, and business strategies to encourage their success as
Lash Stylists. It is possible, but unlikely, that brand new Trainees will be
skilled enough to achieve certification immediately after passing the Xtended
Education Workshop. Trainees who participate in an Xtended Education Workshop
are NOT guaranteed Certification. In order to achieve certification, Xtended
Education Workshop participants must master the required course objectives,
including but not limited to: correctly applying a minimum of 40 eyelash
extensions per eye in the time allotted, and earning a 90 or higher in the
course. In the event that a Trainee does not qualify for certification upon
completion of an Xtended Education Workshop, then he or she may still elect to
take “before and after” photographs of five clients and send the photographs,
along with a completed Certification Submission form, to Xtreme Lashes®. The
company will then evaluate the expertise level of the work shown in the
photographs and make a determination as to whether the Trainee’s skill warrants
the Trainee’s certification. If the Trainee’s skill level is not sufficient to
warrant certification according to guidelines determined by Xtreme Lashes®, then
Xtreme Lashes® reserves to right to withhold certification.
Xtreme Lashes®, in its sole discretion, reserves the right to determine
certification requirements which may change at any time without notice.
Certificates will not be issued during workshops. Xtreme Lashes® will issue
certificates via US Mail once Trainees are approved for certification. In
no event will the Trainee be reimbursed for the original cost of any workshop.
Xtreme Lashes®, in its sole discretion, reserves the right to decertify Trainees
who have received certification. If Xtreme Lashes® decertifies a Trainee, then
the Trainee agrees to immediately return any certifications and workbooks or
educational materials received from Xtreme Lashes® to the Xtreme Lashes®
corporate offices. Xtreme Lashes® may decertify a Trainee if any part of this
agreement is violated or if Xtreme Lashes® receives repeated complaints about
the Trainee’s application technique or unprofessional behavior, or the Trainee
reveals confidential, proprietary, or copyrighted information to any other
individual.
Disclaimer: It is the Trainee’s sole responsibility to assimilate the
skills and gain the experience required to become competent at applying eyelash
extensions. The “certification of completion”, the “hands on” training, and/or
the marketing, business, or advertising strategies provided as a result of
workshop attendance DO NOT guarantee that a Trainee will become a successful
Lash Stylist. A Trainee may need further training, practice, and/or guidance
after attending his or her initial workshop to gain and maintain success as a
Lash Stylist.
It is the responsibility of each Trainee to research and determine their State
statues and regulations regarding eyelash extension application. Xtreme Lashes®
issues certificates to Trainees domestically and internationally according to
standards and requirements agreed upon by its Board of Directors. Xtreme Lashes®
cannot be held liable for any claims that may arise from the use of its
techniques, products, or services in any State, Country, or Territory.
Lash Stylist Directory:
Xtreme Lashes®, in its sole discretion, reserves the exclusive right to
determine which professionals and commercial facilities appear on its “Lash
Stylist Directory” page on its website. In order to qualify for a listing on
the Xtreme Lashes® “Lash Stylist Directory” page on its website, Certified Lash
Stylists must meet the requirements outlined on the Xtreme Lashes® “Lash Stylist
Directory” application, including but not limited to minimum purchase
requirements. Xtreme Lashes®, in its sole discretion, reserves the exclusive
right to determine the requirements and prerequisites for said listing, which
may change without notice. Xtreme Lashes® explicitly reserves the right to
exclude professionals and commercial facilities that predominantly offer nail
services from its “Find a Lash Stylist” page on its website.
Use of Proprietary or Copyrighted Materials:
Trainees are explicitly prohibited from using Xtreme Lashes® proprietary
copyrighted workshop material to train others. Trainees are prohibited from
demonstrating any of the techniques or procedural information gathered from
Xtreme Lashes® to any other person including but not limited to co-workers,
employees, contractors, friends, or family members for a period of two years
after the date of the Workshop. This is a critical requirement in order to
preserve the quality of training by and through Xtreme Lashes® as well as the
quality of its brand. If at any time a Trainee discontinues applying eyelash
extensions at a commercial facility, then another staff member at the
commercial facility must successfully complete a workshop before the commercial
facility may continue offering Xtreme Lashes® products and services. If Xtreme
Lashes® becomes aware that a Trainee has trained any other person or that
technicians who have not been trained by Xtreme Lashes® are performing the
procedure at a particular Salon or other location, then Xtreme Lashes® reserves
the right to: 1) stop selling products to that Trainee / Salon and 2) remove
the Trainee / Salon from the Xtreme Lashes® Lash Stylist Directory page on its
website and 3) pursue all legal remedies allowed by law.
The re-sale of Xtreme Lashes® goods and materials, including but not limited to,
application supplies, merchandise, and educational materials to third-party
individuals or marketplaces, is strictly prohibited. Should you violate these
terms and conditions or any intellectual property rights of Xtreme Lashes®,
Xtreme Lashes® reserves the right to pursue any and all legal and equitable
remedies against you without delay.
Public Workshop Refund/Rescheduling Policy:
Due to the high demand for workshop seats, a strict cancellation/rescheduling
policy is enforced. Xtreme Lashes® prohibits the sale and use of its products to
individuals who have not successfully completed an Xtreme Lashes® Training and
Certification Workshop, therefore no monies will be refunded for workshops
regardless of circumstances unless and until all products purchased are
returned. There is a non-refundable charge of $200 should you CANCEL your
workshop MORE THAN seven (7) days prior to your scheduled training date. If you
cancel your workshop WITHIN one (1) to seven (7) days prior to your scheduled
workshop date, a non-refundable charge of $250 will apply. If you do not cancel
your workshop at least 24 hours before your scheduled workshop begins –– no
portion of your workshop fee will be refunded. No refund will be issued for no
shows (a “no show” is a person who registers but does not cancel and does not
attend the workshop).
Should you need to reschedule your workshop for any reason MORE THAN seven (7)
days prior to your scheduled training date, then you may do so free of charge.
Should you need to reschedule your workshop for any reason WITHIN one (1) to
seven (7) days prior to your scheduled workshop date, a non-refundable charge
of $150 will apply. If you do not reschedule at least 24 hours before your
scheduled workshop begins, no portion of your workshop fee will be refunded..
If you do not attend your scheduled workshop and have not rescheduled, then you
will be considered a no show and no portion of your workshop fee will be
refunded. A non-refundable charge of $150 will apply if a workshop must be
rescheduled because of any remaining account balance.
If you must cancel or reschedule your scheduled workshop due to an unforeseen
emergency, Xtreme Lashes® reserves the right to waive or enforce any of the
cancellation or rescheduling fees. Xtreme Lashes® will make such determinations
on a case by case basis.
Private or In-Salon Workshop Refund/Rescheduling
Policy:
If you give notice of cancellation MORE THAN fourteen (14) days prior to your
scheduled training date, there is a non-refundable charge of 50% of the total
workshop fee. If you cancel your workshop WITHIN one (1) to fourteen (14) days
prior to your scheduled workshop date, there is a non-refundable charge of 70%
of the total workshop fee. If you need to reschedule your workshop for any
reason MORE THAN fourteen (14) days prior to your scheduled workshop date, a
non-refundable rescheduling fee equal to 25% of the total workshop fee will
apply. If you need to reschedule your workshop for any reason within seven (7)
to fourteen (14) days prior to your scheduled workshop date, a non-refundable
rescheduling fee equal to 50% of the total workshop fee will apply. If you need
to reschedule your workshop for any reason within one (1) to seven (7) days
prior to your scheduled workshop date, a non-refundable rescheduling fee equal
to 70% of the total workshop fee will apply. If you do not reschedule your
workshop and do not attend your scheduled workshop, then you will be considered
a no show and no portion of your workshop fee will be refunded.
Force Majeure:
Notwithstanding any other provision of this Agreement to the contrary, in the
event Xtreme Lashes® is prevented from performing its obligations hereunder as a
result of any contingency which is beyond its control (such as any act of God,
war, riot, national emergency, terrorist act, general embargo, fire, casualty,
equipment failure, flood, earthquake or other similar occurrence) (any such
event, a "Force Majeure Event"), Xtreme Lashes® shall be excused from its
inability to perform its obligations hereunder, but only to the extent and for
the duration of the Force Majeure Event in question. Xtreme Lashes® will provide
reasonably prompt notice of the occurrence of such Force Majeure Event. Upon
the occurrence of such Force Majeure Event, Xtreme Lashes® may delay the
scheduled workshop, but only for so long as may be reasonably necessary in
light of such Force Majeure Event, and shall reschedule the workshop hereunder
as soon as reasonably practicable following the date of such occurrence.
In the event an Xtreme Lashes® Trainer is prevented from performing obligations
hereunder as a result of any contingency which is beyond the control of such
party (such as interruptions in the Trainer’s travel schedule or unforeseen
unavailability of the Trainer), Xtreme Lashes® reserves the right to reschedule
workshops. In the event that an Xtreme Lashes® workshop cannot be conducted
because of a lack of minimum student attendance, Xtreme Lashes® reserves the
right to reschedule the workshop.
In the event that Xtreme Lashes® cancels or reschedules a workshop, registered
participants may elect to apply the monies paid for the cancelled workshop to a
future workshop within 12 months of the cancelled workshop date. Xtreme Lashes®
will honor a request for a full refund of cancelled workshop fees submitted in
writing and received in its corporate office via fax or mail within seven (7)
days of cancelled workshop date. Such a refund only applies to workshop
fees, not to other fees or expenses registered participants may have incurred,
including but not limited to travel or lodging expenses. Registered
participants who request a refund for their eyelash extension kit due to a
workshop cancellation by Xtreme Lashes® will be credited with their full
purchase price once the kit is returned to the Xtreme Lashes® corporate office.
Please contact Xtreme Lashes® customer service within seven (7) days of the
cancelled workshop to receive a return authorization number (RA#) and
directions on where to send the kit.
Governing Law; Construction:
This Agreement shall be governed by and construed in accordance with the laws
of the State of Texas, without giving effect to the principles of conflicts of
laws thereof. The construction and interpretation of this Agreement shall not
be strictly construed against the drafter.
Any dispute arising under this Agreement shall be settled by arbitration in the
State of Texas in accord with such procedures as may be acceptable to the
parties.
Entire Agreement; Amendment; Waiver; Invalidity:
This Agreement, together with any schedules and exhibits attached hereto and
made a part hereof, constitutes the entire agreement between the parties as to
the subject matter hereof and shall supersede all prior understandings,
letters, agreements, contracts and other documents. This Agreement may not be
amended except by an instrument in writing signed on behalf of all of the
parties hereto. No failure or delay by either party to exercise, and no course
of dealing with respect to, any right of any such party regarding an obligation
of the other party to this Agreement, shall operate as a waiver thereof, unless
agreed to in writing by both parties. Any single or partial waiver by either
party of any obligation of the other party under this Agreement shall
constitute a waiver of such obligation only as specified in such waiver and
shall not constitute a waiver of any other obligation. The invalidity or
unenforceability of any provision of this Agreement shall not affect the
validity or enforceability of any other provisions of this Agreement, all of
which shall remain in full force and effect.
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